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Carlos Aquino

Welcome to my site. I am an experienced Enterprise IT & Facilities Consultant with nearly two decades of experience implementing and managing enterprise mission critical systems and environments. I am a seasoned trumpet player in the Chicago music scene with extensive experience in the Latin music genre directing and managing bands of all sizes.

Career

BDO Digital – 2020 to Present

IT Managed Services Delivery Lead – Senior Associate

BDO Digital is a full service IT Managed Services Provider in the Chicagoland area serving medium to large enterprises looking to adapt, implement and adopt technological advancements to further accelerate their ever changing technology environment to increase productivity, security and ease of access and flexibility.

Service Delivery Lead is the main point of contact for the Managed Services Clients in the various aspects of Infrastructure, Managed Defense, VDBA Management and Service Desk implementation and management. SDL’s maintain the key account relationships throughout the service contract and ensure all services meet Service License Agreements and consistency.


Quantum Global Advisors, a BDO, USA Company – 2003 to 2020

IT & Facilities Director
Quantum Global Advisors is a leading international insurance claim consulting practice. Led the company through a complete digital transformation, starting with email and 95% paper and manual processes, to selecting, implementing, and managing best-in breed systems and best-practice processes. Quantum Global Advisors was acquired by BDO USA in October, 2020.

Business Applications:
o Salesforce CRM
o QuickBooks
o Sage Timeslips
o Citrix ShareFile
o Microsoft 365 Enterprise
o Mimecast – email filtering and archiving
o Backup Exec – Disaster Recovery System
o Cisco AnyConnect VPN, Draytek VPN
o Meraki Firewall, Switches & WiFi
o Building Security & Access Control Systems

Technology & Network Administration: Windows Server 2008, 2012, 2016, Active Directory, Microsoft Exchange, Office 365, Azure, SharePoint, Microsoft Teams, Security & Compliance, Windows 10, Microsoft Updates Management, DNS, DHCP, Remote Desktop, Group Policy Management.

Data Back-Up and Business Continuity: Back Up Exec, Acronis, Mimecast – email filtering and archiving, Proofpoint Essentials Mail Filtering & Mimecast Full Disaster Recovery Availability, Hosted VOIP & SIP, Teleworker Support.

Telecom: PBX, Hosted VOIP & SIP

Business Process Design, Streamlining, Documentation & Training End Users. AR/AP Process Improvement & Technology Optimization. Strong analytical, organization and research skills.

Facility Management, Renovation and Project Management.

Education

University of Phoenix – Bachelor of Science in Finance

VanderCook College of Music Studies in Music Education

ITIL 4 Foundation Certification

Music

Music Experience

I have been an active musician in the Chicago Latin music scene for over 25 years. I have performed and lead many local groups and national acts.

Music Leadership

My experience and knowledge in music has presented me with the opportunity to lead and direct many salsa bands in the Latin music scene. I have extensive experience directing many bands through local performances and accompaniments of national salsa, cumbia and merengue acts.